|
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
These Terms & Conditions apply to web orders ONLY
:: Returns
On all garments that have not been decorated or altered in any way, we have a no quibble returns policy, provided the items are returned to us within 14 days of receipt.
Please call us on 0161 793 9482. (Monday - Friday 9am - 5pm) prior to returning, for a returns reference code.
No items will be accepted back after this time and no refund given. Under certain circumstances, and prior arrangement, items may be returned after the 14 day period but will incur a 25% handling charge.
We do not accept the return of any item that has been decorated or altered in any way, unless there is a fault with that item. In which case we will replace the item free of charge.
We do not accept the return of any items that are soiled, torn or damaged due to incorrect washing or ironing.
The product must be in an unused state and in its original packaging including label still attached in the same state you received them in.
Please enclose all documentation and full contact details, including a note explaining the reason for the return with your full order details.
Delivery charges are not refunded if an item is returned.
When returning item/s the return carriage is the responsibility of the customer.
The price of the order carriage when ordering goods will be deducted from All returns/refunds.
Exchanged items will be subject to postage & packing charge, with a cheque sent along with the returned goods and an order for the replacements.
Failure with any of the above terms may result in non refund of items or a delay.
RETURNS ADDRESS:
Ethical Performance Clothing Ltd
M2A House,
Priestley Road,
Swinton,
Manchester, M28 2LX
PLEASE NOTE RETURNS WILL NOT BE ACCEPTED OR PROCESSED WITHOUT A RETURNS AUTHORISATION NUMBER
|
